Most account issues can be self managed now through your account portal. Watch this video to see how to manage subscriptions and view payment history.
Common Questions and Known Issues to review before contacting support.
READ CAREFULLY BEFORE CONTACTING US, FOR FASTER RESULTS
- Use this ticket system primarily for user Login or Account related issues. This email address is not for legal scenarios or course material related questions (see below). The person who handles login/account related emails does not have class content related information.
If you have a payment or card dispute – PLEASE DO NOT contact your credit card provider first to attempt a charge-back. Please first exhaust remedies with us first. We literally pay the bank $40 in fees each time you do a chargeback. When doing this can seriously harm our ministry card processing account. So PLEASE CONTACT is first. Now that we have given you this notice, we reserve the right to charge you for such fees, if you have not attempted to resolve with us first. We do our best to comply with our terms and conditions and resolve issues first. All we ask is your honesty and integrity on that issue. Remember, all card charges may appear from “Trinity Freedom Ministries SSM” or “Youarelaw”.
- Always Include Your Name and USER EMAIL-ID information when emailing for account support. Remember we are not big brother here spying on you, nor are we mind readers. We just want to be able to help with your account access, but we cannot guess at who we are dealing with. Therefore, we always need your Name and account email as listed in our member system for your account. Do this in each and every email. Don’t expect our support person to remember your previous emails.
- Do NOT create more than one user account – If you create two accounts, this can cause serious account tracking issues. Please use only ONE account per user. Use the above tool for email or password updates.
- Our shopping cart system now allows you to automatically update you card yourself– IF your subscription is active and not currently stopped or cancelled. Use that tool as your first option. Otherwise you need to use the re-start / renew options.
- When you enrolled you DID authorize auto-charges from Trinity Freedom Ministries SSM and/or Youarelaw.org. Do NOT call your bank card company about a charge back and tell them this is not authorized. We can prove otherwise. Have the integrity to ask us to cancel or assist first. We are very fair as long as all parties follow the rules.
- Do not share accounts with those outside your home. Our pre-set website member software may lock you out with too many logins from different devices or locations. The system will detect multiple users at different IP addresses. You are responsible to know your own User Login information. Our system is secure to the degree we don’t even see your passwords. We do this in fairness to all members who respect our membership.
- The same person on our member account needs to be the SAME person on the payments card. No exceptions. This can create many problems for you and us and is required due for our merchant account security purposes.
- DO NOT USE MORE THAN ONE EMAIL FOR YOUR MEMBER ACCOUNT, NOR ESTABLISH MORE THAN ONE MEMBER ACCOUNT OF ANY KIND UNDER DIFFERENT IDENTITIES. This creates multiple problem administering your account. This gets very time consuming and hard to track for us. PLEASE use the SAME email address when you create a Free account as your Premium Member account when you upgrade. When you upgrade you need to be logged in as a free member during that process, you will be using the SAME existing account information after upgrade.
- IF YOU HAVE SKIPPED OR MISSING PAYMENTS or Member Expiration – Often generic pre-paid cards or minimum balance debit cards cause delays starting up your account and that is beyond our control. You may also experience “skipped payments”, so if you get an alert from us about this. Go there to correct the matter with them as the payment processor. Your account access will automatically stop if this happens. You are subject to re-enrolling at the new payment rate when re-enrolling. In those cases, you may need to enroll in an Annual Membership to avoid disruptions and extra work for our staff.
- MULTIPLE DECLINED PAYMENTS – If you have more than three declined payments in any time frame period, you will be required to change to the Annual Premium Membership instead. You have the choice to pay via Credit Card of send cash via priority mail. Instruction will be given at that time.
- “LOGIN LIMIT REACHED” WARNING ISSUES – This issue may come up if you use too many devices and/or locations to login from in the same day, such as your home router and then switch to another Wi-Fi or to your cell phone carrier. The member system automatically allows 2 IP address location logins per day, to avoid account login sharing. This protects the integrity of our member who did pay for proper account access. Also, if you fail to logout, and then try to open a browser and login, this can be an issue. This can also cause this conflict. Be sure to fully logout, close all the browser windows, clear cookies, and refresh if this happens.
